Peace of Mind with ESP
Something not working with your solar? In the event that anything needs to be addressed after the project, never fear – our friendly professionals are on the job every time. Our solar panel installation Warranty Department will coordinate all the resources needed to take care of whatever your concerns may be. Even after your solar installation is done, our commitment to your satisfaction continues through our comprehensive solar panel warranty.
Your first point of contact should be to call or chat with us. Our customer service hotline can be found at joinesp.com/support as well as access to our Live Chat from any of these pages. We offer lifetime access to customer service for all of our installations.
One of our helpful representatives will fill out a form that creates a ticket in our system and that sets the wheels in motion. Whether it’s a minor technical problem or a more significant issue, our team is equipped to handle it efficiently and effectively, providing expert solar panel troubleshooting. We’ll ask for details about the issue, such as when it started and any relevant symptoms, such as electric breakers tripping, solar panels underproducing, or potential roof condition concerns.
In some cases, our team may be able to troubleshoot the issue remotely. We may provide you with specific instructions or suggest simple solutions that you can implement yourself. Often, like a lot of electronics, simply turning it off and back on again might be the resolution, and we’ll tell you how to do it.
If the issue requires on-site assistance, we’ll dispatch our pros. The warranty department will schedule a visit from a qualified technician at the earliest availability. Our goal is to minimize any disruption to your solar system’s performance, and correct any other outstanding issues that might concern you.
Our Commitment to Your Satisfaction
We understand that any issue with something you purchased can be frustrating. Especially when it’s providing you with savings on your utility expenses – we don’t want to beat around the bush. That’s why we strive to resolve problems quickly and efficiently. Our team is dedicated to providing top-notch customer support and ensuring your satisfaction. That’s why we offer a range of post-installation services that can provide you with even greater peace of mind.
- Monthly Health Checks: Subscribers to one of our Service Plans get a monthly report analyzing their system production and checking for any alerts. If the system is not producing, or has lost a significant amount of power production, it triggers our Warranty team to jump into action. We offer a Performance Guarantee, which means if we don’t catch it within 30 days, we’ll reimburse you for the equivalent expected lost production until the fix is in place.
- Solar Panel Cleaning: If you live in an area with a lot of dust, smoke, or other airborne particulates and debris, you might notice your panels starting to lose their shine. A certain amount of degradation is expected, but it’s usually just a fraction of a percent each year. If you notice greater dips in production, it could be time for a scrubdown. This annual service is included for subscribers to our Premier Service Plan.
- Multi-Point System Inspection: To go beyond the surface level, consider scheduling a visit from a solar technician for a comprehensive multi-point inspection. This annual service is included for subscribers to either our Advantage or Premier level Service Plans.
- Critter Guard: Do you live near a lot of pigeons or squirrels? They may seem relatively harmless for being such tiny animals, but they can cause a lot of damage to wiring and roofing material, not mention a health hazard, if they decide to start nesting underneath your solar array. We can install low-profile protective mesh around the perimeter of your panels to stop them from getting in.
- Removal & Reinstallation for Re-Roofing: Most roofs last decades, but so do solar systems. That could mean that, somewhere along the timeline, your roof will be on it’s last legs and need to be replaced while your solar is still doing fine. That’s where ESP shines, because of our in-house Roofing department. We offer something that most other roofers cannot; the expertise to safely unplug and reconnect all of the solar components without violating the manufacturer warranty. We’ll even offer a modest discount on the service when bundled with a quote from our standalone Roofing sales team.
By choosing Energy Service Partners, you’re not just investing in a solar system; you’re investing in a long-term partnership. We’re here to support you every step of the way and beyond.