Thanks for starting your solar project with Energy Service Partners! We are honored to be part of your solar journey. Throughout the coming weeks, while we work to complete your solar panel project, we’ll send you updates at every step of the way. We invite you to read this to learn more about the complete solar panel installation process, and what’s entailed at each solar install milestone. Our goal is setting the proper expectations and sharing our past experience with thousands of homeowners like yourself, so you can harness a better understanding of what’s going on.
One of our project coordinators will be in touch with you as your personal liaison throughout the process. Once you’ve signed the installation agreement, you’ll be introduced to them as your primary contact on the Concierge team. We assign a duo of these expert Concierge team members to every homeowner, ensuring you have clear lines of communication and high-functioning operational experts on your side at all times.
Switching to solar power is a great choice, and we aim to make the transition smooth and enjoyable for every customer through our Concierge service. This guided process covers each step of the solar installation journey, from consultation to interconnection. The one constant throughout every stage is the  peace of mind our Concierge team will offer you.
- Initial Consultation and Site Assessment
Every successful solar project begins with the sales consultation, where you discussed your energy goals, budget, and roof suitability. After signing, your new Concierge reached out to schedule the site assessment. We will send one of our expert assessors to evaluate the property. This critical assessment allows us to continue to the next phase of the solar installation process with a custom solar panel system tailored specifically to your needs.
- System Design and Proposal
Following the site assessment, our design team creates a customized solar plan, which includes the ideal panel configuration and estimated production, along with the balance of system equipment and any other physical requirements needed to make the project buildable. Your Concierge will share the preview of the design with you to make sure it meets your expectations, and then we’ll send it in to the local building department to get permits and approvals to keep the finished project compliant with the latest codes.
- Permitting and Documentation
Permitting is an essential step in the solar installation process, and it varies by region. As part of our Concierge service, we handle all the paperwork for you, including necessary permits and applications for local authorities and utility companies. Our operations team has lengthy experience with nearly every jurisdiction in the state, and we’ll be sure to convey expected wait times in the event we can’t get a same-day permit. With our expertise, you’ll enjoy a worry-free experience, knowing that all regulatory requirements are being managed professionally and promptly.
- Solar Panel Installation
Once permits are approved, your Concierge will reach out to schedule the next best date for installation. Our operations team will handle the delivery and setup of all the equipment specific to your installation agreement. Typically, this process involves mounting the solar panels, setting up the inverters, and wiring the system to your home’s electrical panel, including connecting any batteries to the main service panel or subpanels as needed. Our installation crews are highly trained and committed to delivering efficient, reliable service, ensuring minimal disruption to your daily life. That being said, it is a construction project, so we appreciate your understanding if it’s a little noisy and dusty temporarily, but we always aim to leave every home better than we found it.
- Inspection and Quality Control
After the solar panel system is installed, it must pass a thorough inspection from local authorities and the utility company. We coordinate and prepare for this inspection to confirm your system’s compliance with all safety and building codes. Quality control is vital to us, so our team performs a final check to ensure your system is functioning optimally before the utility company connects it to the grid. We QC 100% of the jobs we install with a multi-point photo requirement from every installation crew.
- Connection to the Grid and Activation
Once inspections are complete, we work with the utility company to connect your solar system to the grid. After interconnection, we activate your solar panel system, allowing you to start producing clean, renewable energy immediately. You’ll have access to online orientation through the monitoring app or website to ensure you understand how your system operates and how to monitor its performance through your personalized solar app.
- Ongoing Support and Monitoring
Our commitment doesn’t end with installation. If any issues arise, our team is just a call away, ready to assist. Solar components are built to last, but in the unlikely event of something going wrong, we have dedicated warranty technicians to help process anything that needs to be repaired or replaced.
Switching to solar is more than an installation—it’s a lifetime investment in energy independence. Our Concierge service makes this investment simple and stress-free, so you can enjoy the benefits of renewable energy without the hassle.
Again, we congratulate you on your wise choice to go solar and appreciate the opportunity to provide an exceptional experience. Thank you from everyone here at ESP. Welcome to our solar family.