Warranty Form - JoinESP

Warranty Assistance Request

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Name(Required)

First Last

Email(Required)

Please provide the primary contact email associated with your project.

Phone(Required)

Preferred Contact Method(Required)

Address(Required)

Street Address Address Line 2 City State ZIP Code

What concern we can assist you with?(Required)

System Not Producing

Other Electrical Concerns

Roof Leak

Broken Tiles/Roof Damage (not leaking)

Stucco/Paint Repair (External)

Drywall/Paint Repair (Internal)

Critter Guard/Pest Abatement

Other Property Damage Concern

Battery Troubleshooting

Production Analysis

Please select the primary issue we can work on for you today. If there are more than one items we can help with, please add them to the notes at the end.

Job ID (if known)

Please enter a number less than or equal to 99999.

If you know your Job ID number please enter it here so we can easily locate your project. Not required, please leave blank if unknown.

System - Have you checked your panel (or sub-panel) for any tripped breakers?(Required)

Yes, I checked and there are no breakers tripped

No, I'll go check it now and finish this form if I still need help

If you need to reset any breakers, flip them fully to the OFF position, wait 3 seconds, and then flip back to ON. If you have outlets that are GFCI press the Reset buttons.

Electrical - Have you checked your panel (or sub-panel) for any tripped breakers?(Required)

Yes, I checked and there are no breakers tripped

No, I'll go check it now and finish this form if I still need help

If you need to reset any breakers, flip them fully to the OFF position, wait 3 seconds, and then flip back to ON. If you have outlets that are GFCI press the Reset buttons.

System - How often has the issue occurred?(Required)

This is the first time it has happened

It has happened before, a while ago (6-12 months)

It has happened before, recently (1-3 months)

It happens regularly or every time a specific event occurs (add details in Summary)

Electrical - How often has the issue occurred?(Required)

This is the first time it has happened

It has happened before, a while ago (6-12 months)

It has happened before, recently (1-3 months)

It happens regularly or every time a specific event occurs (add details in Summary)

System - Is your system using SolarEdge or Enphase?(Required)

Solaredge

Enphase

Enphase Combiner Box

Communication LED (cloud)(Required)

Green LED lit and steady

Green LED flashing

Amber LED lit and steady

LED light is off

Power Production LED (bolt)(Required)

Green LED lit and steady

Green LED flashing

Amber LED lit and steady

Amber LED flashing

LED light is off

Device LED (two-way arrows)(Required)

Green LED lit and steady

Green LED flashing

Amber LED lit and steady

LED light is off

Solaredge Inverter

System - Does your SolarEdge inverter model have a screen?(Required)

My inverter has a screen

My inverter has LED's but no screen

System - What does your SolarEdge inverter screen show?(Required)

System - Upload a photo of the inverter screen(Required)

Max. file size: 300 MB.

System - Green LED light status(Required)

Green LED lit and steady

Green LED flashing

No green LED

System - Blue LED light status(Required)

Blue LED lit and steady

Blue LED flashing

No blue LED

System - Red LED light status(Required)

Red LED lit and steady

Red LED flashing

No red LED

Roof Leak - When was the last time it leaked, or when did you notice it?(Required)

It has happened before, a while ago (6-12 months)

It has happened before, recently (1-3 months)

This is the first time it happened/first noticed

Roof Leak - Are there any stains on the ceiling or walls? Any holes? Other internal damages?(Required)

No stains, holes, or damage, other than notable wetness

Yes, there are stains/holes/damage (must add pictures in the Upload section)

Roof Leak - Has anyone worked in the attic since installation?(Required)

No, no one has been in the attic since the install

Yes, someone looked in the attic after install to check on this leak (must provide dates and pictures)

Yes, someone worked in the attic after install (must provide dates, nature of work and pictures)

Roof Leak or Damage - What is the type of roof material?(Required)

Shingles (asphalt/composite)

Tile (clay/concrete)

Flat (membrane/rolled TPO)

Other

Approximate Number of Damaged Tiles or Shingles(Required)

Do you have a sample of the tile/shingle for replacement purposes?(Required)

Yes, I have a sample to help locate replacement tiles/shingles

No, I don't have a sample

Note that we do our best to find the same or close-match replacement tiles & shingles but cannot guarantee identical replacements.

Roof Leak or Damage - Have you had a re-roof completed?(Required)

No, this is the original roof

Yes, the roof was redone before the solar install

Yes, the roof was redone as part of the solar install by ESP

Yes, the roof was redone as part of the solar install by another contractor

Yes, the roof was redone after the solar install

Drywall/Stucco Damage - Where is the damaged area located?(Required)

Exterior of the home

Inside the home

Drywall/Stucco Damage - Have you had a Main Panel Upgrade completed?(Required)

No, there was no MPU, the damage is elsewhere (specify in details section)

Yes, there was a MPU, but the damage is elsewhere

Yes, there was a MPU and the damage is around it

Drywall/Stucco Damage - Do you have a preferred licensed vendor to complete the repairs?(Required)

No, I will use ESP's recommendation

Yes, I will provide my preferred contractor's contact info in the details

Other Property Damage - What is the nature of the damage?(Required)

Rain Gutters

Rafters/Beams

Skylight/Roofing

Fencing

Vehicle Damage

Solar Equipment

Other

If you have photos of the damage, please upload them at the end of this form.

When did the damage occur?

MM slash DD slash YYYY

If exact date is unknown please give close estimate.

Other Property Damage - Where you home when the damage occurred, and were technicians aware of damage?(Required)

No, I was not home and could not inform technicians

No I was not home at the time, but informed technicians before they left

Yes, I was home but could not inform technicians

Yes, I was home and informed technicians before they left

If known, please provide the name of the technician on-site to whom you spoke:

Technician Name

Battery - Are there any error codes on the screen?(Required)

Battery - What colored lights and/or icons are showing on the screen?(Required)

Battery - What colored lights are showing on the inverter?(Required)

Critter Guard/Pest - What is the nature of the concern?(Required)

I'm interested in purchasing Critter Guard and/or need help with pests under my panels

Critter Guard was included in my contract but never installed

Critter Guard was installed but I am still having problems with pests

Other

Please attach your most recent utility bill.(Required)

Drop files here or

Accepted file types: jpg, png, pdf, heic, Max. file size: 300 MB, Max. files: 10.

We need the full copy of your bill (all pages) to analyze your energy consumption and export.

If you are interested in purchasing Critter Guard, please visit our Services page at www.joinespservices.com to place your order.

Please summarize your concerns and provide any additional details.(Required)

Please check the days that are most convenient for your availability.(Required)

Monday

Tuesday

Wednesday

Thursday

Friday

We will reach out to coordinate a time that works best for your schedule. Please note that we cannot accommodate weekend appointments at this time.

Photos or supplemental reference docs if needed

Drop files here or

Accepted file types: jpg, jpeg, pdf, png, gif, doc, docx, xls, csv, Max. file size: 300 MB, Max. files: 10.

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Warranty Assistance Request

Additional Details

Homeowners