Post Solar Installation Warranty & Troubleshooting

Peace of Mind with ESP

Something not working with your solar? In the event that anything needs to be addressed after the project, never fear – our friendly professionals are on the job every time. Our solar panel installation Warranty Department will coordinate all the resources needed to take care of whatever your concerns may be.

Getting Support

Your first point of contact should be to call or chat with us. Our customer service hotline can be found at joinesp.com/support as well as access to our Live Chat. We offer lifetime access to customer service for all of our installations.

How We Handle Your Concerns

Once you've reached out to us, our Warranty Department gets to work immediately. We document all reported issues, ensuring nothing falls through the cracks.

Remote Troubleshooting

In some cases, our team may be able to troubleshoot the issue remotely. We may provide specific instructions or suggest simple solutions. Often, simply turning it off and back on again might be the resolution.

On-Site Assistance

If the issue requires on-site assistance, we'll dispatch our pros. The warranty department will schedule a visit from a qualified technician at the earliest availability.

Our Commitment to Your Satisfaction

We understand that any issue can be frustrating. That's why we strive to resolve problems quickly and efficiently.

Warranty Coverage

• System performance issues
• Component failures
• Installation-related concerns
• Technical malfunctions

Conclusion

At ESP, we believe that the relationship with our customers doesn't end at installation – it's just the beginning. If you have any questions or concerns about your solar installation, don't hesitate to reach out. We're here to help!